Exchange Policy

At RAHBEEL, we want you to be happy with your purchase. If you receive an item that is damaged, defective, or incorrect, we’re here to help.

Eligibility for Exchange

To be eligible for an exchange:

• You must contact us within 1 day of receiving your order.
• The item must be unused, unworn, and in its original condition.
• The item must be returned with its original packaging, tags, and accessories, where applicable.
• Proof of purchase or your order number may be required.

Items That Cannot Be Exchanged

For hygiene, safety, or other practical reasons, certain products may not be eligible for exchange. These may include items that have been used, opened, damaged by the customer, or specifically marked as non-exchangeable.

Wrong or Damaged Items

If you receive the wrong product or your item arrives damaged or defective, please contact us as soon as possible with your order number and clear photos/videos of the item. We will review the issue and provide the appropriate solution.

Exchange Process

To request an exchange, contact our customer support team with your order details and the reason for the exchange. Once your request is approved, we will provide instructions for the next steps.

Exchange Shipping

If the exchange is due to an incorrect, damaged, or defective item received from RAHBEEL, we will work with you to resolve the issue.

For exchanges requested for reasons such as a change of preference, size, color, or similar reasons, shipping or other applicable charges may be the customer's responsibility.

Important Note

Exchange availability may vary depending on the product. Please check the product description for any item-specific exchange conditions before placing your order.

RAHBEEL reserves the right to refuse an exchange if the item does not meet the eligibility requirements outlined above.

If you have any questions about our exchange policy, please contact our customer support team.

Thank you for shopping with RAHBEEL!